We have determined this is caused by Acrobat due to the system logs we receive:įaulting application name: pp.exe, version: 17.0.0.0, time stamp: 0x5c0fcc90įaulting module name: IA32.api, version: 4.1161, time stamp: 0x5ccb995bįaulting application start time: 0x01d528396cb4b1d5įaulting application path: C:\Printer's Plan\pp.exeįaulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api The crashing does not happen if the files are saved locally. They are previewing files saved on a network share, as everybody in their office needs access to them. This happens on two computers in their office and doesn't always happen. Recently, a customer has informed us about our software crashing when previewing files, and we have gone through many steps to try and reproduce the issue, to no avail. We have done this for years without issue. This happens through an internet explorer window embedded into the software, that runs acrobat to display the PDF file when it's attached. We currently provide software to our customers that allows them to preview PDF files. This issue will require some explanation.
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